FAQ
Greetings and welcome to our FAQ section dedicated to private transfer services! Here, we strive to offer prompt and valuable answers to the most commonly asked questions. Regardless of whether you’re seeking details about a particular topic or have a general inquiry, our team of specialists is available to assist you. We have curated a comprehensive list of frequently asked questions, ensuring that you can quickly locate the information you require. Kindly peruse through the queries below, and if you don’t find what you need, don’t hesitate to contact us directly. We’re here to provide you with the support you need!
What if my flight or ferry is delayed?
Rest assured, our driver will be there to pick you up at the designated time, even if there are delays. You won’t be charged extra for delayed transfers.
How long will the driver wait for us to clear customs?
Our driver will wait for you for an extended period of time. If you experience any delay or issue, such as missing luggage, please let us know by calling the phone number provided in your confirmation letter.
What if I can't find the driver?
Your confirmation email will include all the necessary information, including the emergency phone number of your supplier. If you need to contact your driver, please call the supplier.
What does private transfer mean?
Private transfer means that you and your group, no matter the size, will be the only passengers in the car to and from your destination. There will be no additional passengers.
Will the transfer make any stops along the way?
No, private transfers are always direct and do not include any stops.
What is the maximum amount of luggage I can bring on a MiniVan or Minibus?
Both MiniVan and Minibus have a maximum luggage capacity of 8 large suitcases.
Can I request a baby seat?
Yes, you can request infant car seats for an additional cost of 2 euros per seat when booking your trip.
Why do I need to provide my passport or ID information?
As required by current Greek legislation, the private transport carrier needs to have the full name and passport or ID number of the leader.
Can I change or cancel my reservation?
You can change or cancel your reservation by sending an email to [email protected] at least 48 hours before your scheduled pick-up time.
What is the cancellation policy?
If you cancel at least 48 hours before the scheduled pick-up time, you will receive a full refund. If you cancel within less than 48 hours, you will not be eligible for a full refund. For pre-paid bookings, refunds will be credited to the card used for payment within 7 business days. If you do not cancel your booking and decide not to use our services, no money will be returned to you.
What are some other cancellation issues?
If you cancel a return leg of your journey, you will not receive a refund. If you provide incorrect information with an invalid pick-up location, you will not be eligible for a refund and may face additional charges. If you are not at the agreed pick-up point within 15 minutes of the agreed time, you will not receive a refund and may be charged for additional waiting time and/or parking fees. However, we always confirm flight/ferry arrival times and the driver will wait for any delayed flights/ferries without any additional charges for your arrival transfer.